Five Reasons You Need to Start Planning Your Year of Promotions and Sales NOW
Do you run regular promotions and sales events? How far in advance do you plan them out? You may start planning a promotion several weeks or even several months ahead. But have you ever considered scheduling a full year ahead? It might seem like a strange idea but...
Want to Provide the Best Service Possible? Ask the Experts – Your Customers!
Want to Provide the Best Service Possible? Ask the Experts – Your Customers! How do you improve customer service? You can read epic blog posts, test out new technology, or implement proven tactics, but you’ll never be 100% sure if you’re tackling the core issue until...
How to Deliver Automated Customer Service (Without Losing the Personal Touch)
How to Deliver Automated Customer Service (Without Losing the Personal Touch) It’s essential to offer the best customer service possible, but it’s nearly impossible to do this if you run a small business and you’re trying to grow. As you gain more customers, you’ll...
The Top 5 Reasons You Need to Up Your Customer Service Game
The Top 5 Reasons You Need to Up Your Customer Service Game How is your customer service? If you haven’t assessed it recently, it’s time to start. Customer service can have a major effect on your business. If it’s good, you’ll sell more and retain customers. If it’s...
An Honest Look at Customer Service – How Does Your Business Measure Up?
An Honest Look at Customer Service – How Does Your Business Measure Up? What kind of customer service experience do you deliver? Exceptional, functional, or dismal? Improving your customer service can offer a whole range of benefits that will increase customer...
Stay One Step Ahead – Deliver Enhanced Customer Service by Predicting the Future
Stay One Step Ahead - Deliver Enhanced Customer Service by Predicting the Future What if you could predict the future? Can you imagine the kind of customer service you’d be able to offer? You could give your customers what they want before they even know what that...
The Rise of the ‘Entitled Customer’ (and 3 Must-Have Skills to Deal with Them)
The Rise of the ‘Entitled Customer’ (and 3 Must-Have Skills to Deal with Them) You’ve heard the popular saying, “the customer is always right,” but is it true? Customers can be unreasonable, overly demanding, or just plain mean, and certainly not “right.” But in...
5 Gems Your Most Difficult Customers Can Teach You
5 Gems Your Most Difficult Customers Can Teach You It’s inevitable that customers are going to complain and they’re going to talk to others about it. This can hurt your business’s reputation, but it can also provide valuable insight. If you see it as a learning...
5 Reasons Difficult Customers Get Angry (and What You Can Do About It)
5 Reasons Difficult Customers Get Angry (and What You Can Do About It) It can be tough to deal with difficult customers if you don’t have much experience with them. You need a plan that will help you reach a positive outcome, but first, you must determine why they’re...
5 Tips to Keep Your Cool When Dealing with Difficult Customers
5 Tips to Keep Your Cool When Dealing with Difficult Customers How do you feel when confronted by a combative customer expressing displeasure with your products and services? For most of us, it’s not a walk in the park. We naturally feel tension and this makes it...